"We are impressed with Medicat's customer service! We have always found that when we have an issue, it is dealt with in a timely manner with a good outcome. In the world today there are very few vendors you can call and get that type of service. We at URI Health Services are thrilled to be partnered with Medicat."
Ellen Reynolds
Assistant Director
University of Rhode Island
When purchasing a healthcare information system, you are buying much more than software. You are also buying the vendor's ability to deliver responsive and knowledgeable Client Support.
Medicat raises the industry standard with 24/7 Client Support.. Simply stated, Medicat Support is tenacious in responding to clients! For example, if a call is not returned within the hour, that call is escalated to the cell phone of Medicat's CEO, Stacy Kottman. Stacy has yet to receive a call!
Medicat's experienced Support Team employs state-of-the art tools to communicate directly with clients at their computers, typically resolving questions or potential issues on the spot. Each client call is logged and a Support Case Number assigned for future reference. Additionally, Medicat works with your staff to schedule product upgrades at times that will not disrupt your operations.
Medicat's Support and Technical Services team also offers its expertise in consulting on a wide range of technical issues including database administration, network configuration and administration, hardware options, etc. - at no additional charge!
While Medicat Support is ready to assist you, our extraordinarily stable and easily maintained single-database product reduces your need for frequent support calls. We provide clean upgrade releases, offer web-based training, present online product documentation through our Client Portal, and make sure each new client receives a great start through an effective and successful implementation.
But don't take our word for it, ask any Medicat client!
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